Shipping policy

SHIPPING POLICY

At Soft Ethos, we create custom products made-to-order just for you. Here's everything you need to know about shipping:

PROCESSING TIME
- Production: 2-5 business days
- We print and quality-check each item after you order
- You'll receive a confirmation email when your order is being processed

SHIPPING TIME
- Standard Shipping: 5-7 business days (within the United States)
- Total delivery time: 7-12 business days from order placement

PERSONALIZED PRODUCTS
- Products with custom text, names, or designs require additional processing time
- Additional processing: 2-3 business days beyond standard production time
- Total delivery time for personalized orders: 9-15 business days from order placement
- Please double-check your customization details before checkout
- Custom requests cannot be changed or cancelled once production begins
- Personalized items are made specifically for you and cannot be returned unless defective

💡 Tip: Allow extra time when ordering personalized items as gifts for special occasions.

SHIPPING LOCATIONS
- We currently ship to the United States
- All orders ship from our production facilities in the US

TRACKING YOUR ORDER
- You'll receive a tracking number via email once your order ships
- Track your package using the link provided in the shipping confirmation email

SHIPPING COSTS
- Free standard shipping on all orders

DELAYS
- Please note that shipping times are estimates and may be affected by:
  - Holidays and weekends
  - Weather conditions
  - Carrier delays
  - Custom production time

LOST OR DAMAGED PACKAGES
- If your package is lost or arrives damaged, please contact us at [softethos.co@gmail.com] within 7 days of the expected delivery date
- We'll work with you to resolve the issue

INTERNATIONAL SHIPPING
- Currently, we only ship within the United States
- International shipping may be available in the future

QUESTIONS?
Contact us at softethos.co@gmail.com for any shipping-related questions.

Last updated: February 2026